Terms & Conditions

Effective Date: April 1, 2026
Website: thevirtualassistantandcompany.com
Entity: injoi LLC (Oregon)
Contact: support@injoi.com

1. Acceptance of Terms

By accessing thevirtualassistantandcompany.com or engaging our services, you agree to be bound by these Terms & Conditions and the associated Privacy Policy. If you do not agree, please discontinue use immediately. These Terms apply to all visitors, clients, and prospective clients.

2. Services

The Virtual Assistant & Company — operating under injoi LLC — provides remote administrative, marketing, operational, scheduling, communications, and support services.

Specific deliverables, scope, hours, fees, and timelines are governed by separate written agreements (Service Agreements or Statements of Work). These Terms apply generally to all engagements unless superseded by the terms of a signed agreement.

3. Independent Contractor Relationship

All services are provided by independent contractors. Nothing in these Terms or any related agreement creates an employment relationship, partnership, joint venture, agency, or franchise between The Virtual Assistant & Company and any client. Contractors retain control over the manner and means of completing assigned work, subject to agreed deliverables and deadlines.

4. Client Obligations

Clients agree to:

  • Provide clear, complete, and timely direction, feedback, and approvals
  • Supply all necessary access credentials, materials, brand guidelines, and permissions required to perform services
  • Pay all fees in full and on time as specified in the applicable agreement
  • Ensure that any materials, content, or instructions provided to us do not violate any third-party rights or applicable law

Delays in providing required materials or approvals may impact deliverables and timelines, and may result in additional fees per the applicable agreement.

5. Intellectual Property

Unless otherwise agreed in a signed written agreement:

  • Clients retain ownership of their original materials, brand assets, and pre-existing intellectual property provided to us for use in service delivery
  • The Virtual Assistant & Company and injoi LLC retain ownership of all internal systems, workflow templates, processes, standard operating procedures, and proprietary tools developed independently
  • A limited, non-exclusive, non-transferable license is granted to the client for use of deliverables created specifically for them, effective upon full payment

DMCA Notice: To report alleged copyright infringement, please contact support@injoi.com with full details of the work, the location of the infringing material, your contact information, and a good-faith declaration under penalty of perjury.

6. Confidentiality & Data Security

Both parties agree to maintain strict confidentiality with respect to the other party’s sensitive business information, trade secrets, client data, and proprietary processes disclosed in the course of the engagement.

The Virtual Assistant & Company will:

  • Use client information only for the purposes of delivering contracted services
  • Not disclose client information to third parties without written consent, except as required by law
  • Take reasonable technical and organizational measures to protect data from unauthorized access

Clients are responsible for ensuring that any data shared with us is shared in accordance with applicable privacy laws and that appropriate authorizations are in place for personal data of third parties.

7. No Guarantees of Outcomes

We do not guarantee specific business outcomes, growth metrics, revenue results, or performance benchmarks. Results depend on many factors, including client execution, market conditions, and the quality and timeliness of client-provided materials.

8. Limitation of Liability

To the fullest extent permitted by applicable law, The Virtual Assistant & Company and injoi LLC shall not be liable for:
Indirect, incidental, special, consequential, or punitive damages

  • Loss of business, revenue, profits, data, or goodwill
  • Errors or omissions resulting from inaccurate or incomplete information provided by the client

Total aggregate liability for any claim shall not exceed the total fees paid by the client in the three (3) months preceding the event giving rise to the claim.

9. Third-Party Platforms & Tools

Service delivery may utilize third-party platforms, software, or tools (including project management systems, communication platforms, cloud storage, and scheduling tools). We are not responsible for the availability, performance, security, data handling, or policy changes of any third-party platform.

Clients are responsible for maintaining their own accounts and complying with the terms of service of any third-party platforms they use or that we access on their behalf.

10. Termination

Services may be terminated by either party in accordance with the applicable written agreement. In the absence of a separate agreement, either party may terminate with fourteen (14) days written notice.

Upon termination: (a) all outstanding fees for work completed become immediately due; (b) each party will promptly return or securely destroy the other party’s confidential information upon request; and (c) any licenses granted to the client are conditional on full payment having been received.

11. Privacy & Data Compliance

Use of this website and our services is governed by our Privacy Policy, incorporated herein by reference. We are committed to compliance with the Oregon Consumer Privacy Act (OCPA) and applicable provisions of the California Consumer Privacy Act (CCPA). We do not sell client data to third parties.

12. Accessibility

We are committed to making our website accessible to all users. If you encounter accessibility barriers on thevirtualassistantandcompany.com, please contact support@injoi.com and we will make reasonable efforts to accommodate your needs.

13. Modifications to These Terms

We reserve the right to modify these Terms at any time. Revisions will be posted on this page with an updated Effective Date. For active client engagements, we will endeavor to provide reasonable advance notice of material changes via email. Continued use of our services after such changes constitutes acceptance of the revised Terms.

14. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-law provisions.

Prior to initiating any formal proceedings, both parties agree to attempt good-faith resolution by contacting support@injoi.com. Disputes that cannot be resolved informally within thirty (30) days shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in Deschutes County, Oregon. The arbitrator’s award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

Nothing herein prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction to protect confidential information, data, or intellectual property.

15. Contact

injoi LLC / The Virtual Assistant & Company
Email: support@injoi.com
Website: thevirtualassistantandcompany.com