Privacy Policy

Effective Date: April 1, 2026
Website: TheVirtualAssistantandCompany.com
Legal Entity: injoi LLC d.b.a. The Virtual Assistant and Company
Owner / Contact: injoi LLC
support@injoi.com
5441 S Macadam Ave. Ste N
Portland, OR 97239

1. Acceptance of These Terms

This Website Terms, Conditions, and Privacy Policy (“Policy”) governs your access to and use of TheVirtualAssistantandCompany.com and any related pages, content, products, services, programs, or offerings made available by injoi LLC, doing business as The Virtual Assistant and Company (“Company,” “we,” “us,” or “our”).

By visiting this website, submitting your information, requesting or booking services, or otherwise using this website or any offering made available through it, you agree to be bound by this Policy. If you do not agree, do not use this website.

2. Who We Are

This website is owned and operated by injoi LLC, an Oregon limited liability company, doing business as The Virtual Assistant and Company. All services, content, and client engagements referenced on this website are provided by or through injoi LLC.

3. Eligibility and Permitted Use

This website is intended for use by businesses, entrepreneurs, executives, and professionals seeking virtual support services. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit others. You may not misuse the website, attempt unauthorized access, disrupt functionality, introduce malicious code, scrape protected content, impersonate another person or entity, or use the website in any way that could damage the Company’s reputation, systems, content, or operations.

4. Services and Offerings

This website may offer or reference, now or in the future, one or more of the following: virtual assistant services, administrative support, executive business support, human resources support, project coordination, scheduling and calendar management, email and correspondence management, document preparation, research, operational support, and other related professional support services.

All service offerings are subject to the terms of a separate client agreement or service agreement, which will govern the specific scope, deliverables, timelines, and terms of engagement. In the event of any conflict between this Policy and a signed client agreement, the client agreement shall govern with respect to the subject matter of that agreement.

All offerings are subject to change, revision, suspension, or discontinuation at any time, with or without notice. We reserve the right to refuse service or limit participation where necessary to protect the integrity of our business, team, or operations.

5. No Professional Advice Disclaimer

All content on this website is provided for general informational and marketing purposes only. Nothing on this website constitutes or should be construed as legal advice, financial advice, tax advice, HR compliance advice, employment law counsel, or any other licensed professional service.

While our team provides professional-grade administrative, executive, and HR support services, the provision of such support does not create an attorney-client, fiduciary, employer-employee, or other protected professional relationship beyond the scope of the applicable service agreement. You remain solely responsible for all business, legal, financial, and compliance decisions made in connection with services rendered.

6. Personal Responsibility and Client Obligations

You acknowledge that you are responsible for providing accurate, complete, and timely information necessary for us to perform services. You are solely responsible for all decisions made in reliance on work product or support delivered by The Virtual Assistant and Company. Results depend in large part on the quality of information provided, the clarity of instructions, your own responsiveness, and factors beyond our control.

7. No Guarantees; Results Disclaimer

We do not guarantee any particular business outcome, productivity improvement, cost savings, revenue increase, compliance result, hiring outcome, or other result from use of this website or engagement of our services. Any examples, case studies, testimonials, or references to outcomes are illustrative only and are not promises or guarantees of future results. Individual outcomes vary based on factors including the nature of the engagement, your business context, responsiveness, and other variables beyond our control.

8. Booking, Payment, Refunds, and Chargebacks

All client payments for services are processed through injoi LLC. Unless otherwise stated in a written service agreement, payment terms, pricing, and refund eligibility are governed by the applicable client agreement or proposal. Prices are listed in U.S. dollars unless otherwise specified.

Unless otherwise expressly stated in writing, all payments for completed work or active service periods are non-refundable. If a retainer, package, or payment plan is offered, you remain responsible for completing all scheduled payments in accordance with the agreed terms.

You agree not to initiate a chargeback or payment dispute without first making a good-faith effort to resolve the matter directly with us at support@injoi.com. If you initiate an improper chargeback, we reserve all rights to present this Policy, related communications, contracts, and records to contest the dispute and pursue collection of any unpaid amounts plus reasonable fees or costs permitted by law.

9. Scheduling, Scope, and Right to Refuse or End Services

Service delivery is subject to agreed scope, scheduling, and availability as outlined in the applicable client agreement. We reserve the right to pause, reschedule, or terminate services at any time where payment obligations are not met, conduct is abusive or disruptive, the working relationship becomes unworkable in our sole judgment, legal risk is created, or confidentiality obligations are compromised.

Where services are terminated by us for reasons other than client breach, we will provide any completed work product for which payment has been received. No further obligation shall be owed unless required by applicable law or expressly agreed in writing.

10. Force Majeure

We shall not be liable for any delay or failure to deliver services where such delay or failure results from circumstances beyond our reasonable control, including but not limited to illness or injury, natural disaster, pandemic or public health emergency, acts of government, internet or technology outages, power failures, civil unrest, or any other event that makes delivery impossible or commercially impracticable. In such circumstances, we will make reasonable efforts to resume or reschedule services, but no refund obligation shall arise solely from such events unless required by applicable law.

11. Intellectual Property and Work Product

All content on this website, including text, graphics, branding, layouts, logos, copy, and other creative expression, is owned by or licensed to injoi LLC and is protected by copyright, trademark, and other applicable intellectual property laws. You may not reproduce, distribute, or use our website content without prior written consent.

With respect to work product created by The Virtual Assistant and Company for clients: ownership and licensing of deliverables shall be governed by the applicable client agreement. Unless otherwise expressly agreed in writing, upon receipt of full payment, clients receive a license to use completed deliverables for their intended business purpose. We retain the right to reference the general nature of client engagements in our portfolio and marketing materials unless confidentiality is agreed in writing.

12. Confidentiality

We understand that clients may share sensitive, proprietary, or confidential business information in the course of receiving services. We treat all client information with professional discretion and do not disclose client confidential information to third parties except as necessary to perform services, as required by law, or as agreed in writing. Specific confidentiality obligations may be set forth in a separate non-disclosure agreement or client service agreement.

13. User Content and Communications

If you submit inquiries, application information, feedback, or other content through this website, you represent that you have the right to do so and that such content is accurate and does not violate the rights of any third party. Routine submissions are non-confidential unless a separate written agreement provides otherwise. You agree not to submit unlawful, infringing, defamatory, abusive, or harmful material.

14. Media, Portfolio, and Testimonial License

Unless you expressly request confidentiality in writing and we agree to it in writing, you grant us the right to reference the fact of our engagement, general non-confidential descriptions of project categories or outcomes, and your participation for portfolio, marketing, and business development purposes.

If you provide a testimonial, review, or endorsement, you grant us a non-exclusive, worldwide, royalty-free license to use and publish that content in connection with our business and marketing. In accordance with FTC guidelines, any testimonials we publish will include required material disclosures where applicable. We do not edit testimonials in a misleading way.

15. Third-Party Sites, Platforms, and Tools

This website may reference or link to third-party platforms, tools, software, or services used in the delivery of virtual support. We are not responsible for the availability, security, content, or policies of third-party services. Your use of any third-party service is at your own risk and subject to that service’s own terms and policies.

16. Privacy Policy: Information We Collect

We may collect personal and business information you voluntarily provide, including your name, company name, email address, phone number, mailing address, billing information, and any other information provided through forms, applications, or direct communications. We may also collect technical and usage information automatically, including IP address, browser type, device information, pages viewed, and interactions with website content through cookies, analytics tools, and similar technologies.

17. Privacy Policy: How We Use Information

We may use information collected to respond to inquiries; deliver, manage, and improve services; process transactions through injoi LLC; schedule and coordinate service delivery; send service communications and promotional materials; maintain security; prevent fraud; comply with legal obligations; and otherwise operate and grow the business.

We do not sell your personal information to third parties for their independent use. We may share information with service providers that assist us in operating the business — such as payment processors, scheduling tools, project management platforms, email providers, and professional advisors — each as reasonably necessary for business operations. These providers are not permitted to use your information for their own independent purposes.

18. Email Communications, SMS, and Marketing Consent

By submitting your email address through this website, you consent to receive transactional and promotional communications from injoi LLC d.b.a. The Virtual Assistant and Company. All marketing emails include an unsubscribe option. You may opt out of promotional emails at any time by clicking the unsubscribe link or contacting support@injoi.com. Transactional messages related to active engagements may still be sent following an opt-out from marketing.

If you separately provide your mobile number and consent to SMS communications, message and data rates may apply. You may opt out at any time by replying STOP or contacting us directly. SMS consent is not a condition of any service engagement and is not shared with third parties for their independent marketing.

19. Cookies, Analytics, and Data Retention

This website may use cookies, analytics tools, and similar technologies to understand traffic, improve performance, and support communications. You can manage cookies through your browser settings, though this may affect some functionality. We retain personal information for as long as reasonably necessary for business operations, legal compliance, dispute resolution, and enforcement of agreements.

20. Your Privacy Choices and Applicable U.S. Rights

Oregon Residents: Under the Oregon Consumer Privacy Act (OCPA), effective July 1, 2024, you have rights to access, correct, delete, and port your personal data, and to opt out of targeted advertising, profiling, and sale of personal data. You also have the right to appeal a denied privacy request.
California Residents: To the extent applicable under the CCPA/CPRA, California residents may have rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and not be discriminated against for exercising privacy rights.
Other U.S. Residents: Residents of other states with applicable privacy laws may have similar rights. We will honor legally required requests in accordance with applicable law.

To submit a privacy request, contact us at support@injoi.com. We may verify your identity and may decline requests where permitted by law. We will honor legally recognized opt-out preference signals as required by applicable law.

21. Data Security

We use reasonable administrative, technical, and organizational measures to safeguard personal and client information. No internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security. You use the website and submit information at your own risk.

22. Children’s Privacy

This website and our services are directed to business professionals and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, please contact us and we will take reasonable steps to address it.

23. Disclaimer of Warranties

This website and all content and services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, to the fullest extent permitted by law. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted access.

24. Limitation of Liability

To the fullest extent permitted by law, injoi LLC, The Virtual Assistant and Company, and our affiliates, contractors, agents, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising out of or related to your use of this website or any service engagement, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to any service engagement shall not exceed the total fees paid to us under the specific engagement giving rise to the claim in the twelve (12) months preceding the event giving rise to liability, or one hundred U.S. dollars ($100) if no such payment was made, whichever is greater.

25. Indemnification

You agree to defend, indemnify, and hold harmless injoi LLC, The Virtual Assistant and Company, and our affiliates, contractors, agents, and assigns from and against any claims, liabilities, damages, costs, and reasonable attorneys’ fees arising out of your misuse of this website, violation of this Policy, infringement of another’s rights, or your use or implementation of services rendered.

26. Arbitration, Class Action Waiver, and Dispute Resolution

Before filing any formal claim, both parties agree to first attempt good-faith informal resolution by written notice and direct discussion for a period of thirty (30) days following written notice of the dispute.

If not resolved informally, any dispute, claim, or controversy arising out of or relating to this website, this Policy, or any service engagement shall be resolved by final and binding arbitration on an individual basis, administered by the American Arbitration Association (“AAA”) under its then-current Commercial Arbitration Rules, incorporated herein by reference (see www.adr.org). Arbitration shall be conducted in Deschutes County, Oregon, or by video conference if mutually agreed. Either party may seek injunctive relief in court to protect intellectual property or confidential information pending arbitration.

Each party may only bring claims in an individual capacity. Class, collective, or representative actions are waived. If a court finds this waiver unenforceable as to a specific claim, that claim shall be severed and heard in court; all remaining claims remain subject to arbitration.

27. Governing Law and Venue

This Policy is governed by the laws of the State of Oregon, without regard to conflict-of-law principles. The seat of any arbitration, and exclusive venue for any permitted court proceeding, shall be Deschutes County, Oregon, unless applicable law requires otherwise.

28. Electronic Communications and Acceptance

By using this website, submitting a form, completing a purchase, or otherwise indicating assent electronically, you consent to electronic communications and agree that electronic records, signatures, and agreements satisfy any legal writing requirement.

29. Changes to This Policy

We may update this Policy at any time. Changes become effective when posted unless a different effective date is stated. Continued use of the website or services after changes are posted constitutes acceptance of the revised Policy.

30. Contact Information

For privacy requests, questions about this Policy, or any other inquiry:

injoi LLC d.b.a. The Virtual Assistant and Company
support@injoi.com
5441 S Macadam Ave. Ste N
Portland, OR 97239